Returns & Exchanges

At Big Bill, we want you to feel confident in your style, which is why we offer a hassle-free 30-day return policy on all unworn items with original tags. If your fit isn't perfect, we are committed to making it right with a straightforward refund or exchange process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging, ensuring all labels and tags are still attached and the garment is in its original condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; once we receive and inspect your items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing